Job Overview
Job Description
Our client is now recruiting for a Customer Service Representative (Call Centre) – Remote Position to based in Saudi Arabia.
Job Summary:
This role is responsible for managing queries and complaints by answering customers’ questions, providing correct information about the services, and processing returns to ensure customers satisfaction.
Job Description:
Respond and resolve customer queries through different channels (phone, email or chat).
Manage large amounts of incoming customer queries and complaints within dedicated time.
Work with customer service manager to ensure proper customer service is being delivered 27/07
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Contribute to team effort by accomplishing related results as needed
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution phone, email, mail or social media
Go the extra mile to engage customers.
Process and assist customers with orders, refunds, or exchanges
Advise on company information
Utilize computer technology to handle high customer ticket volumes
Skills
Qualifications: –
1-2 years of work experience in Customer Service
Fluent in English. (Imperative)
Call center or customer service experience (preferred)
Dedication to customer satisfaction
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Flexibility to work in different shifts (including evenings, weekends or holidays)
Basic knowledge of computer software and office systems.
Saudi National will be an advantage.
Only applicants willing to working in shifts – morning or evening shifts need apply.