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Details of vacancy

Position Vacant	Store Managers
Job Description
? Cultivate a culture of excellent customer service, leading by example on the sales floor. Deal with customer complaints effectively and promptly. ? Manage and control all the aspects of store operations to promote cost effectiveness and profitability. ? Direct, coach, support and delegate to the team, monitoring their performance to achieve store targets. Motivate the team and develop their potential and develop succession plans for the store. ? Identify training needs for store staff to ensure relevant/value added training needs are delivered with support of operation and HR. ? Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained. ? Communicate effectively with the team, passing on all relevant information at the right time. ? Maximize sales promotion and brand activities through effective planning and preparation to meet sales targets. ? Constantly seek new opportunities to drive and create additional sales. ? Develop an annual strategy for the store to meet sales targets, develop the team and increase business in conjunction with the Brand/Operations Manager ? Ensure the store is merchandised commercially and visually to company standards ? Ensure accurate and timely reconciliation of cash, floats and petty cash ? Manage the PoS system, including amendments, trouble shooting and error logging ? Analyse stock management information available to ensure sales opportunities are maximized. ? Ensure stock levels in store are maintained through monitoring stock and liaising with store planner for optimal replenishment ? Ensure goods received into and dispatched from store are checked and discrepancies are resolved. ? Manage stock takes in store in liaison with the Brand/Operations Manager. ? Ensure all company and legal policies and procedures are implemented and monitored in store ? Analyze available data use the reports to improve store performance, and provide recommendations and suggestions to the Brand Manager to enhance profitability and sales. ? Gather market intelligence and provide feedback to enable the Brand/Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales and capture a large share of the market.
Desired Profile
Achieving sales targets (units per sales transaction in case of Mamas and Papas) ? Customer feedback/Mystery shopping report ? Timely and accurate Asset management (including stock and cash) ? Visual Merchandising standards. ? Compliance with policies and procedures ? Competent and motivated staff Qualifications: ? Graduate with tertiary qualifications in Sales & Marketing or 5 to 6 years’ retail sales experience or in customer service roles. ? Computer literate ? Good command of English ; Knowledge of Arabic advantageous ? Professional appearance and demeanor ? Excellent communication and interpersonal skills ? Exposure to multi cultural working environments an advantage
Minimum Experience	5 years
Maximum Experience	6 years
Industry Type	Retailing
Functional Area	Top Management- Non IT
Location	Middle East
Education	Not mentioned
Job Keywords	Store Managers
Job Posted on	18/July/2008

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